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ScrivensJohnson Mortuary & Crematorium

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Topic

Staff Professionalism & Courtesy

94.3% positive

Across 101 reviews of ScrivensJohnson Mortuary & Crematorium in Tampa, FL, staff professionalism & courtesy appears in 35 reviews (94.3% positive), from 2021-08-02 through 2026-03-06.


Key findings

  • Staff Professionalism & Courtesy mentioned in 35 of 101 reviews (34.7%)

  • 94.3% of Staff Professionalism & Courtesy reviews are 4 or 5 stars

  • Average rating in Staff Professionalism & Courtesy reviews: 4.8★

Aspects most discussed in these reviews

  • Professionalism & Conduct

    89%31 mentions
  • Courtesy & Friendliness

    86%30 mentions
  • Communication & Updates

    43%15 mentions
  • Responsiveness & Speed

    14%5 mentions
  • Punctuality & On-Time Service

    9%3 mentions
  • Technical Knowledge & Expertise

    9%3 mentions

Reviews mentioning staff professionalism & courtesy

March 6, 2026

Maria G

The absolute worst place. It’s family owned, or ran by a family. My brother was found deceased and there was a police investigation. The attendee at this funeral home told me “everything your brother had on him, including cell phones or money, was burnt with him” just before dropping a cardboard box full of my brother’s ashes on a table in front of me and putting a form down for me to sign. Rude, disgraceful and disrespectful, God has no hand in this place. Nothing could make up for that female attendee & that day I will never forget.

March 2, 2026

Tank Bank fishing tv.

Chambray Johnson is the shining star of this black family owned and operated mortuary in Tampa,Fl she is very professional,passionate and empathetic if you are looking for mortuary that would care for your family as if it was their own Scrivens and Johnson should be your go to!!!!!!

February 28, 2026

Big PPMan

When my loved one was about to be sent to this funeral home & I called about getting some of my loved ones hair, he wasn't at the funeral home yet, so I didn't pay at that moment and the woman ended up laughing at me and told me I sounded like i didn't have the money to pay for his hair. They ended up cremating him without calling me back to confirm I wanted the hair still. I also asked to have my loved ones ashes split into 2 small boxes and to leave them there for my other family to pick up and the woman sent them both with the main part of the ashes. So now I have to pay for them to get sent out to my 2 relatives. If I could give them no star I would. 🙄

September 22, 2025

Laurie Clarke

We used Scrivens Johnson for cremation services, and they were professional and competitively-priced.

June 21, 2025

Brittany Johnson

I’m very blessed and thankful for this family business. They put all of my stress and worry for my loved one. Ms Sonya, husband Darryl and even their beautiful daughter are very professional and on one accord with each and every family. Response times are awesome, answering all questions and the professionalism honestly I only trust their services for my loved one’s. Couldn’t ask for anything more even when faced with sadness they uplift. I want to thank you. God bless 🙏🏾

March 26, 2025

Yanelis Jimenez

Muy buenas personas en este difícil momento de perder un familiar ellos te tratan muy bien y son muy profesionales en su servicio.

February 27, 2025

Diane Nyman

I wish to thank all the people at Scrivens Johnson Mortuary for their kindness during this very difficult time. They were professional, considerate and very prompt with providing my husband's ashes and certificates. Thank you again

January 13, 2025

Ines Ocasio

El trato muy profesional,fueron amables nos aclararon todas nuestras dudas.Gracias por su empatia.

November 21, 2024

G Rodriguez

Honest, Caring and Professional.

November 2, 2024

Sara Tyner

So very helpful on every level during this difficult time. They were so kind and compassionate yet very knowledgeable and professional.

September 7, 2024

Margo Carlson

The staff was courteous and professional. I would highly recommend them!

August 26, 2024

Frank Cushing

Very professional and very nice people

July 1, 2024

Barry Lilien

I used them for the cremation of my sister-in-law and was very satisfied with their performance. All was done in a timely and professional manner. Sonya was competent and easy to work with, not to mention kind and comforting. I would recommend ScrivensJohnson with no reservations.

May 13, 2024

Marilyn Mahfouz

I couldn't be more grateful and appreciative to the staff at Scrivens Johnson. They are professional, compassionate and knowledgeable. Thank you for your empathetic, kind and professional demeanor during such a difficult time in our lives. Your kindness will always be remembered.

March 2, 2024

Tracy Miller

They were kind and very accountable. Did a very good job.

February 7, 2024

James Cuozzo

Scriveners-Johnson were extremely professional.& kind. Their manner of handling people were made you feel glad you called them in your time of need.I would highly recommend them.

February 7, 2024

Stephanie Puleo

Very professional and compassionate.

January 2, 2024

Alan Lebeda

friendly,easy to work with. fast

January 1, 2024

Wendy Mincheff

The staff is very caring and compassionate.

December 22, 2023

noemi rincon

This is a very professional place. Everybody in the team treats you with dignity, kindness and compassion. It exceeds all our expectations. Recommend this company highly.

December 21, 2023

Yvonne Roder

Everyone who I dealt with here was always very kind and courteous. They were also very efficient. I appreciated how easy they made this process for me during this difficult time.

November 9, 2023

Patricia Mcroberts

They were really nice. Answered all of our questions. Took care of my nephew remains.

November 2, 2023

Dedra Handy

I would like to thank each and every one at Scrivens Johnson Mortuary for the help they gave me to make plans for my father. The receptionist was so pleasant and gave me such reassurance of everything being taken care of even with me being so far away.

August 23, 2023

Kevin House

The staff at ScrivenJohnson Mortuary have been absolutely wonderful. They have helped me through each step in taking care of my step-mom...so caring and thorough with every detail. I highly recommend them if you should need funeral services

August 13, 2023

George Carter

The staff was very helpful and everything was completed as they told me it would be. I thank them for helping me through this difficult time.

August 12, 2023

Michelle Vega

Such a wonderful experience during a very difficult time. I would highly recommend them. Extremely professional and always available for any and all questions every time you call. Family owned and operated with comfort and care.

August 5, 2023

carole peterson

Everone at Scrivens Johnson Mortuary was extremely kind at my families time of need. I would highly recommend their services

June 29, 2023

Mari Abbate

Excellent communication and all details were arranged quickly. They made a difficult time much easier than imagined. I was very impressed with their customer service and efficiency.

April 18, 2023

Catherine “Cathi” Perry

Sonya at Scrivens Johnson Mortuary handled a difficult time with compassion and professionalism. Our wishes were easily conveyed and understood. Schedules were met and employees were friendly. Scrivens Johnson was exactly who we needed to help us with this process. Thank you to the entire staff. David and Catherine Perry, Lutz, FL.

February 28, 2023

motoole121

I can't say enough about this business and the family that runs it! The undivided attention they give each customer is beyond amazing. Darrell and Sonya were nothing short of incredible when we lost our mother. Their sincerity and support made every step of the process so much easier. They didn't hesitate to answer questions, provide guidance, or honor the smallest request. It's easy to see why they are a 5-star business. VERY Highly recommended. ⭐️⭐️⭐️⭐️⭐️

January 13, 2023

Lucille North

Very attentive, professional and helpful

November 2, 2022

Tony Davis

We had a positive experience with Darrell and his staff at Scrivens Johnson Mortuary. They handled everything with class and dignity and helped us during a very difficult time. Would not hesitate to recommend them to others in need of this type of service.

October 11, 2022

Barry Hopkins

Professional, courteous & efficient.

August 29, 2022

Destiny Rachal

Darrell gave incredible service. He went above and beyond to help guide us through the process and much more. He was knowledgeable and gave us great advice. I'm thankful that they helped me in a time of severe stress and pressure.

June 25, 2022

John Herring

My experience with ScrivensJohnson was excellent. Everyone I dealt with was very professional and helpful, especially Sonya. Thanks again for all your help!