Tampa, FL
What customers say about ScrivensJohnson Mortuary & Crematorium
ScrivensJohnson Mortuary & Crematorium in Tampa, FL is represented by 101 customer reviews spanning from August 2021 through March 2026, with an overall positive sentiment rate of 98% and a sentiment score of 0.88. The trend in recent reviews is noted as declining, which prospective customers may wish to keep in mind. Professionalism and conduct is the most frequently cited aspect, mentioned in 77 reviews with a 97.4% positive rate, followed closely by courtesy and friendliness, which appears in 66 reviews at a 97% positive rate.
Communication and updates drew 35 mentions at 94.3% positive, while responsiveness and speed (14 mentions), punctuality (7 mentions), pricing and value (6 mentions), technical knowledge (4 mentions), scheduling ease (2 mentions), and cleanliness (1 mention) each registered 100% positive rates. Problem resolution and effectiveness, noted in 4 reviews, showed a 75% positive rate — the only aspect falling below the 70% threshold, though the small sample warrants cautious interpretation. Among specific services, funeral services received 34 mentions at 100% positive, funeral arrangements drew 10 mentions at 100% positive, cremation services (9 mentions) and mortuary services (7 mentions) were both rated 100% positive.
General cremation was mentioned 14 times at an 85.7% positive rate, indicating a modest number of less satisfying experiences in that category. Compassionate staff and care was the dominant topic across 62 reviews at 100% positive, followed by staff professionalism and courtesy in 35 reviews at 94.3% positive, and funeral and memorial services across 29 reviews at 100% positive. Grief and bereavement support was noted in 23 reviews at 95.7% positive, and the family-owned business identity was specifically highlighted in 11 reviews, all positive.
“I recently lost my son and his body was handled by Scrivens Johnson mortuary. They were very kind and compassionate, which meant so much to me in a time of need. I would recommend Scrivens Johnson mortuary to everyone.”
Remote and out-of-state coordination was mentioned in 5 reviews at 100% positive, suggesting the business has handled logistical challenges for distant families. Staff members mentioned by name include Sonya (7 mentions, 5-star average), Johnson (5 mentions, 5-star average), and Darrell (5 mentions, 5-star average), each receiving uniformly high ratings from reviewers.
Cite this summary