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4.8★"]}],"temporal":{"monthly":[{"month":"2026-03","review_count":3,"average_rating":3.7,"sentiment_score":0.33},{"month":"2026-02","review_count":1,"average_rating":1,"sentiment_score":-0.92},{"month":"2026-01","review_count":1,"average_rating":5,"sentiment_score":0.6},{"month":"2025-09","review_count":2,"average_rating":5,"sentiment_score":0.85},{"month":"2025-07","review_count":1,"average_rating":5,"sentiment_score":0.97},{"month":"2025-06","review_count":4,"average_rating":5,"sentiment_score":0.95},{"month":"2025-04","review_count":1,"average_rating":5,"sentiment_score":0.75},{"month":"2025-03","review_count":1,"average_rating":5,"sentiment_score":0.92},{"month":"2025-02","review_count":1,"average_rating":5,"sentiment_score":0.92},{"month":"2025-01","review_count":2,"average_rating":5,"sentiment_score":0.96},{"month":"2024-12","review_count":2,"average_rating":5,"sentiment_score":0.95},{"month":"2024-11","review_count":2,"average_rating":5,"sentiment_score":0.9},{"month":"2024-10","review_count":4,"average_rating":4.8,"sentiment_score":0.87},{"month":"2024-09","review_count":1,"average_rating":5,"sentiment_score":0.9},{"month":"2024-08","review_count":5,"average_rating":5,"sentiment_score":0.88},{"month":"2024-07","review_count":3,"average_rating":5,"sentiment_score":0.96},{"month":"2024-06","review_count":4,"average_rating":5,"sentiment_score":0.94},{"month":"2024-05","review_count":2,"average_rating":5,"sentiment_score":0.99},{"month":"2024-04","review_count":1,"average_rating":5,"sentiment_score":0.85},{"month":"2024-03","review_count":3,"average_rating":5,"sentiment_score":0.9},{"month":"2024-02","review_count":5,"average_rating":5,"sentiment_score":0.93},{"month":"2024-01","review_count":6,"average_rating":5,"sentiment_score":0.93},{"month":"2023-12","review_count":5,"average_rating":5,"sentiment_score":0.94},{"month":"2023-11","review_count":4,"average_rating":5,"sentiment_score":0.89},{"month":"2023-10","review_count":3,"average_rating":5,"sentiment_score":0.9},{"month":"2023-09","review_count":1,"average_rating":5,"sentiment_score":0.9},{"month":"2023-08","review_count":7,"average_rating":5,"sentiment_score":0.92},{"month":"2023-06","review_count":2,"average_rating":5,"sentiment_score":0.94},{"month":"2023-04","review_count":5,"average_rating":5,"sentiment_score":0.98},{"month":"2023-03","review_count":1,"average_rating":5,"sentiment_score":0.9},{"month":"2023-02","review_count":2,"average_rating":5,"sentiment_score":0.93},{"month":"2023-01","review_count":2,"average_rating":5,"sentiment_score":0.88},{"month":"2022-12","review_count":2,"average_rating":5,"sentiment_score":0.9},{"month":"2022-11","review_count":4,"average_rating":5,"sentiment_score":0.89},{"month":"2022-10","review_count":1,"average_rating":5,"sentiment_score":0.85},{"month":"2022-08","review_count":2,"average_rating":5,"sentiment_score":0.96},{"month":"2022-07","review_count":2,"average_rating":4.5,"sentiment_score":0.73},{"month":"2022-06","review_count":1,"average_rating":5,"sentiment_score":0.9},{"month":"2021-12","review_count":1,"average_rating":5,"sentiment_score":0.97},{"month":"2021-08","review_count":1,"average_rating":5,"sentiment_score":0.95}],"trend":"declining"},"per_review":{"Ci9DQUlRQUNvZENodHljRjlvT21STGVUTk9SMVZSZUZoQlMyUjBXbXhSWVdRd1IzYxAB":{"sentiment":"negative","sentiment_score":-0.97,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":[],"services":["cremation","ash-return"],"problems":["rude-and-disrespectful-handling-of-remains","dismissive-communication-about-deceased-s-belongings","traumatic-ash-return-experience"]},"one_line_summary":"Customer 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ScrivensJohnson for their exceptionally caring and sincere approach during a difficult time.","key_phrases":["couldn't have been anymore caring and sincere","treat you as family","such a hard time"]},"ChdDSUhNMG9nS0VJQ0FnTURvMHVXODlBRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer found the staff very helpful throughout the funeral process.","key_phrases":["very helpful","throughout the process"]},"ChdDSUhNMG9nS0VJQ0FnTUR3aWVTSHN3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["funeral-services"],"problems":["loss-of-a-family-member"]},"one_line_summary":"Customer praises the staff for being very kind and highly professional during the difficult time of losing a family member.","key_phrases":["muy buenas personas","difícil momento de perder un 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got upset with the amount of questions and phone calls","helped my family navigate thru this difficult time","beyond appreciative for the services and care"]},"ChZDSUhNMG9nS0VJQ0FnSUN2LWJMUUF3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","cleanliness","communication","pricing"],"entities":{"technicians":[],"services":["funeral-services","cremation-services"],"problems":[]},"one_line_summary":"Customer praises the friendly staff, cleanliness of the funeral home, good communication, and reasonable pricing, strongly recommending the business.","key_phrases":["Very friendly family","funeral home was very clean","Good communication","reasonable prices"]},"ChdDSUhNMG9nS0VJQ0FnSUNQb0pUT2l3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer gives a brief but glowing review describing the mortuary as honest, caring, and professional.","key_phrases":["Honest, Caring and Professional"]},"ChdDSUhNMG9nS0VJQ0FnSUMzMk1Tc2xnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","technical_knowledge"],"entities":{"technicians":[],"services":["funeral-services"],"problems":["bereavement-support"]},"one_line_summary":"Customer found the staff exceptionally helpful, kind, compassionate, and professional during a difficult time.","key_phrases":["helpful on every level","kind and compassionate","very knowledgeable and professional","difficult time"]},"ChdDSUhNMG9nS0VJQ0FnSUNYM29LUS1nRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer appreciates how easy and thorough the mortuary made the process during a difficult time.","key_phrases":["making this process so easy","very difficult time","straightforward and thorough"]},"ChdDSUhNMG9nS0VJQ0FnSUNYNHQzZHZBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer praised the business for great service and empathetic handling of a difficult time.","key_phrases":["Great service","understanding of difficult times"]},"ChZDSUhNMG9nS0VJQ0FnSURuOUtmbEJREAE":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["professionalism","communication","problem_resolution"],"entities":{"technicians":[],"services":["funeral-services"],"problems":["out-of-state-family-coordination"]},"one_line_summary":"An out-of-state customer praises the funeral home for being sympathetic, professional, and making a difficult situation stress-free.","key_phrases":["very sympathetic with my personal situation","took the ball and ran with it","very stress free","VERY GLAD that our paths crossed"]},"ChdDSUhNMG9nS0VJQ0FnSUNudWF2VHRnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"The reviewer praises the staff for being both highly professional and deeply personal during a difficult time of loss.","key_phrases":["extremely professional but personal","treating everyone like family","best experiences someone could have while going through a loss","thank you from the bottom of my heart"]},"ChZDSUhNMG9nS0VJQ0FnSUNIMmZUNkJREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer found the staff courteous and professional and would highly recommend the mortuary.","key_phrases":["courteous and professional","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUQ3aU5TcjJBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the staff for being professional and pleasant to work with.","key_phrases":["Very professional","very nice people"]},"ChdDSUhNMG9nS0VJQ0FnSUQ3MUxlenhBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer felt well cared for and supported during a difficult time of need.","key_phrases":["very Caring and understanding","helpful in my time of need","time of need"]},"ChZDSUhNMG9nS0VJQ0FnSUQ3aUl6WFdREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer praises the staff for their exceptional help and compassion during an extremely difficult time.","key_phrases":["the greatest at a time your at your worst","help and compassion","these people are the greatest"]},"ChdDSUhNMG9nS0VJQ0FnSUM3bHZuend3RRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["cremation","remains-return"],"problems":[]},"one_line_summary":"A first-time customer praises ScrivensJohnson for their professionalism and respectful, compassionate care throughout the cremation process.","key_phrases":["very professional job","nice and respectful of your pain","from the moment they wrap your loved one until they give you his/her remains","certainly appreciate ScrivensJohnson's work"]},"ChdDSUhNMG9nS0VJQ0FnSUNiLVp6OW53RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["homegoing-service"],"problems":["loss-of-loved-one"]},"one_line_summary":"The reviewer felt comforted and supported by the SJM team during a difficult loss, praising their homegoing service.","key_phrases":["lost a big part of my heart","SJM family made me and my family feel complete","nice homegoing"]},"ChdDSUhNMG9nS0VJQ0FnSUNydnJUTG9BRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["funeral-care","body-handling"],"problems":["loss-of-son"]},"one_line_summary":"A grieving mother praises Scrivens Johnson for their kindness and compassion following the loss of her son.","key_phrases":["very kind and compassionate","meant so much to me in a time of need","would recommend Scrivens Johnson mortuary to everyone","recently lost my son"]},"ChdDSUhNMG9nS0VJQ0FnSUNyNk9idXZ3RRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURMMDR1a3pnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","punctuality","courtesy","technical_knowledge"],"entities":{"technicians":["Sonya"],"services":["cremation"],"problems":[]},"one_line_summary":"Customer was highly satisfied with the cremation of his sister-in-law, praising staff member Sonya for her competence, kindness, and professionalism.","key_phrases":["timely and professional manner","competent and easy to work with","kind and comforting","recommend ScrivensJohnson with no reservations"]},"ChZDSUhNMG9nS0VJQ0FnSUR6cTZMNERBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer highly recommends Scrivens Johnson for their compassionate and helpful service during a difficult time of loss.","key_phrases":["so very compassionate and helpful","during our time of need","highly recommend","loss of a loved one"]},"ChdDSUhNMG9nS0VJQ0FnSUN6aGFubmpBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","responsiveness","problem_resolution","courtesy"],"entities":{"technicians":[],"services":["funeral-services","cremation-services"],"problems":["out-of-town-family-needing-last-minute-arrangements","need-to-change-plans-and-options-after-initial-selection"]},"one_line_summary":"An out-of-town family praised ScrivensJohnson for their quick response, flexibility with changing plans, and consistently kind staff during a last-minute arrangement.","key_phrases":["came very shortly after contacting them","great as I had to change plans and options","Everyone has been very nice","selected based on positive reviews and communication"]},"ChdDSUhNMG9nS0VJQ0FnSUN6dU9HcHF3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","responsiveness","courtesy"],"entities":{"technicians":["Cham"],"services":["mortuary-services"],"problems":[]},"one_line_summary":"Customer praises this family-owned mortuary for being reasonably priced, fast, attentive, and especially highlights staff member Cham's kindness.","key_phrases":["Amazing Family Owned","Very reasonable","fast and very attentive","Cham Was very very Nice"]},"ChZDSUhNMG9nS0VJQ0FnSUN6ckpDVkhBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","pricing","problem_resolution"],"entities":{"technicians":["Johnson"],"services":["cremation","viewing"],"problems":["loss-of-son","desire-for-final-viewing-before-cremation"]},"one_line_summary":"After losing their son, the family praised ScrivensJohnson Mortuary for compassionate, professional service, a facilitated final viewing, and reasonable pricing.","key_phrases":["very caring and professional","went above and beyond","prices and options were many and very reasonable","very pleased with every aspect"]},"ChdDSUhNMG9nS0VJQ0FnSURUbFBfXzV3RRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNUNnR6TDh3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer expresses deep gratitude for the professional, compassionate, and empathetic care provided by the staff during a difficult time.","key_phrases":["professional, compassionate and knowledgeable","empathetic, kind and professional demeanor","during such a difficult time","Your kindness will always be remembered"]},"ChdDSUhNMG9nS0VJQ0FnSUNqd2UtQjF3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":[],"problems":["loss-of-a-loved-one"]},"one_line_summary":"Customer found staff helpful, friendly, and knowledgeable during a difficult time of loss.","key_phrases":["helpful, friendly and knowledgeable","difficult time in life","makes all the difference"]},"ChdDSUhNMG9nS0VJQ0FnSUNEeExudXVRRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUM5eHZienpBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","responsiveness","communication"],"entities":{"technicians":[],"services":["cremation","remains-delivery"],"problems":[]},"one_line_summary":"Customer praised the fast delivery of his father's cremated remains and found the staff respectful and helpful with his concerns.","key_phrases":["very fast delivery of my father remains","staff is very respectful","big help with all my concerns","after payment"]},"ChdDSUhNMG9nS0VJQ0FnSUM5dUtyb29RRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["mortuary-services"],"problems":[]},"one_line_summary":"Customer praised the staff for being kind, accountable, and doing a very good job.","key_phrases":["kind and very accountable","did a very good job"]},"ChdDSUhNMG9nS0VJQ0FnSURkdjktQzl3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":["traumatic-loss"]},"one_line_summary":"Customer highly recommends ScrivensJohnson for being attentive and informative during a difficult time of loss.","key_phrases":["highly recommend","attentive, informative","made things very easy","traumatic loss"]},"ChZDSUhNMG9nS0VJQ0FnSUM5MEtfZ1F3EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURkc3Fha1BREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":[],"services":["funeral-arrangements","final-arrangements"],"problems":[]},"one_line_summary":"Customer highly recommends ScrivensJohnson for their seamless service, constant availability, and caring, friendly staff during final arrangements.","key_phrases":["100% in making sure everything go smoothly","reachable anytime you call","friendly caring and very blessed","blessed to have them help me"]},"ChZDSUhNMG9nS0VJQ0FnSUR0cTdIbkJBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer praises ScrivensJohnson for their professionalism and kindness during a difficult time and highly recommends them.","key_phrases":["extremely professional & kind","made you feel glad you called them","time of need","highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUR0dmZfU0pnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer found ScrivensJohnson Mortuary & Crematorium to be very professional and compassionate.","key_phrases":["very professional","compassionate"]},"ChdDSUhNMG9nS0VJQ0FnSUROeF9xSHhnRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNOazdPQ3BBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["funeral-care"],"problems":[]},"one_line_summary":"The family felt deeply supported and comforted by the Johnsons, who treated their daughter with exceptional dignity and respect.","key_phrases":["extremely blessed by the Johnson's","great comfort during the most tragic time","utmost dignity and respect","just as if she was their own family member"]},"ChdDSUhNMG9nS0VJQ0FnSUNOa19xS2xnRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUQxak1mbC1RRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["funeral-care"],"problems":[]},"one_line_summary":"Customer praises the mortuary for making a difficult process smooth and for being attentive to her needs during the care of her daughter.","key_phrases":["make this process very smooth","very attentive to my needs","couldn't ask for a better place","care for my daughter"]},"ChZDSUhNMG9nS0VJQ0FnSUMxN2J2d1FBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","communication","punctuality"],"entities":{"technicians":[],"services":["mortuary-cremation-services"],"problems":[]},"one_line_summary":"Customer found the staff friendly, easy to work with, and the service fast.","key_phrases":["friendly","easy to work with","fast"]},"ChZDSUhNMG9nS0VJQ0FnSUMxLWVERGVnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer praises the staff for being caring and compassionate.","key_phrases":["very caring and compassionate","staff is very caring"]},"ChZDSUhNMG9nS0VJQ0FnSUMxa0pmc1dREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer praises the entire team for their professionalism, dignity, kindness, and compassion, saying the experience exceeded all expectations.","key_phrases":["very professional place","treats you with dignity, kindness and compassion","exceeds all our expectations","Recommend this company highly"]},"ChdDSUhNMG9nS0VJQ0FnSUMxa0pmbjlnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer appreciated the kindness, courtesy, and efficiency of the staff during a difficult time.","key_phrases":["kind and courteous","very efficient","easy they made this process","difficult time"]},"ChZDSUhNMG9nS0VJQ0FnSURWMzd2LUd3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication","responsiveness","professionalism"],"entities":{"technicians":["Johnson"],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer was very pleased with the friendly, helpful, and spirited service provided by Mr. & Mrs. Johnson and their team.","key_phrases":["very pleased with the help from everyone","friendly every time and helpful","never lose that beautiful spirit","God continue to Bless you both"]},"ChZDSUhNMG9nS0VJQ0FnSURWejVMN0F3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["mortuary-services"],"problems":[]},"one_line_summary":"Customer highly praises ScrivensJohnson for their professional, organized, and caring service during a difficult time.","key_phrases":["amazing care of me and my family","more professional, organized and caring service","highly recommend Scrivens Johnson Mortuary Services","difficult time"]},"ChZDSUhNMG9nS0VJQ0FnSURWazduZVRBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication","responsiveness"],"entities":{"technicians":["Darrell","Sonya"],"services":["funeral-services","cremation-services"],"problems":[]},"one_line_summary":"Customer praises staff members Darrell and Sonya for their exceptional kindness, availability, and guidance throughout the entire process.","key_phrases":["beyond kind and willing to help anytime","answer questions through every step of the way","could not have asked for a better experience","so glad I called and got connected to them"]},"ChZDSUhNMG9nS0VJQ0FnSUNsNXAza0tnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","courtesy","professionalism"],"entities":{"technicians":[],"services":["funeral-arrangements","burial","cremation"],"problems":[]},"one_line_summary":"Customer praises this Black-owned mortuary for being kind, compassionate, and the most reasonably priced option in the area for burial and cremation services.","key_phrases":["most reasonably priced in the area","kind, compassionate, and generous","smooth experience","black owned business"]},"ChZDSUhNMG9nS0VJQ0FnSURGdzlmZVFBEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy","communication"],"entities":{"technicians":[],"services":["cremation","remains-handling"],"problems":[]},"one_line_summary":"The staff was kind, answered all questions, and handled the customer's nephew's remains with care.","key_phrases":["really nice","answered all of our questions","took care of my nephew remains"]},"ChdDSUhNMG9nS0VJQ0FnSUNGdGVTZy1RRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer praises the staff for being courteous, kind, and caring, and highly recommends the business.","key_phrases":["Courteous and kind and very caring","highly recommend them"]},"ChZDSUhNMG9nS0VJQ0FnSUNGeTllVURBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":[],"services":["funeral-planning"],"problems":["coordinating-arrangements-from-a-distance"]},"one_line_summary":"Customer praises the pleasant and reassuring receptionist who helped coordinate funeral arrangements for her father despite the customer being far away.","key_phrases":["so pleasant and gave me such reassurance","everything being taken care of","even with me being so far away","make plans for my father"]},"ChdDSUhNMG9nS0VJQ0FnSUNGMWFxcXhBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","responsiveness","courtesy"],"entities":{"technicians":[],"services":["veteran-transportation","memorial-service","home-transport"],"problems":[]},"one_line_summary":"The staff treated a deceased veteran with great respect and dignity, including draping an American Flag during transport, which was used meaningfully in his memorial service.","key_phrases":["utmost respect and dignity","American Flag draped over my Veteran husband's body","quick and timely order","helping us through this traumatic time"]},"ChZDSUhNMG9nS0VJQ0FnSUQ1dXZlOUl3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":["cremation-service"],"problems":[]},"one_line_summary":"Customer praises ScrivensJohnson for being easy to work with and completing services promptly.","key_phrases":["easy to work with","did a great job","in a timely fashion"]},"ChdDSUhNMG9nS0VJQ0FnSURaaGNHTGpBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":["Darrell","Sonya"],"services":["funeral-arrangements"],"problems":[]},"one_line_summary":"The staff, including Mr. Darrell, Mrs. Sonya, and their daughter, were extremely helpful and communicative, making a difficult process easier for the customer.","key_phrases":["very very helpful","answered all of my questions","making this process less difficult"]},"ChdDSUhNMG9nS0VJQ0FnSURaeHUtUzVRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"The reviewer praises the staff's friendliness and compassion, strongly recommending ScrivensJohnson for those seeking comfort during bereavement.","key_phrases":["very friendly and willing to help","comfort and kindness","during the loss of a loved one","definitely would recommend"]},"ChdDSUhNMG9nS0VJQ0FnSURwd283VmlRRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURwX3E2NlVBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer praises the caring, thorough, and wonderful staff at ScrivensJohnson Mortuary for guiding them through every step of their step-mother's funeral arrangements.","key_phrases":["absolutely wonderful","caring and thorough with every detail","helped me through each step","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUNwci1YZHR3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer praises the helpful and reliable staff for guiding them through a difficult time with professionalism.","key_phrases":["very helpful","completed as they told me it would be","helping me through this difficult time"]},"ChZDSUhNMG9nS0VJQ0FnSUNwNC1IUUtBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","responsiveness","communication","courtesy"],"entities":{"technicians":[],"services":["funeral-services","cremation-services"],"problems":[]},"one_line_summary":"Customer highly recommends this family-owned mortuary for its professionalism, compassionate care, and consistent availability during a difficult time.","key_phrases":["wonderful experience during a very difficult time","Extremely professional","always available for any and all questions","Family owned and operated with comfort and care"]},"ChZDSUhNMG9nS0VJQ0FnSUNwNmVPakt3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":[],"services":["funeral-arrangements","out-of-state-coordination"],"problems":["out-of-state-family-member-loss"]},"one_line_summary":"ScrivensJohnson provided professional, compassionate, and thorough guidance to an out-of-state family during their loss.","key_phrases":["professional and caring manner","out of state in the loss of our family member","help and guide us through everything","Very compassionate people"]},"ChZDSUhNMG9nS0VJQ0FnSUNwb0t6VGNBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer felt warmly welcomed and cared for, comparing the experience to being treated like family.","key_phrases":["did amazing","made you feel like family"]},"ChZDSUhNMG9nS0VJQ0FnSUNwM3BmZVlBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer praises the kindness and compassion of all staff at ScrivensJohnson Mortuary during a difficult time.","key_phrases":["extremely kind","time of need","highly recommend their services","everyone at Scrivens Johnson Mortuary"]},"ChdDSUhNMG9nS0VJQ0FnSUNKZ2RMMmhRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","communication","pricing","professionalism","courtesy"],"entities":{"technicians":[],"services":["funeral-services","cremation"],"problems":[]},"one_line_summary":"Customer highly recommends ScrivensJohnson for their responsiveness, honesty, and genuine care during a difficult time, contrasting them favorably with other providers who felt impersonal and fee-heavy.","key_phrases":["very responsive when I texted, called, emailed","thoughtful, detailed, and honest","dealing with people who care","just another number trying to charge for every little thing"]},"ChdDSUhNMG9nS0VJQ0FnSUNKc2VycndRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism","responsiveness"],"entities":{"technicians":[],"services":["funeral-arrangements"],"problems":[]},"one_line_summary":"Customer praises ScrivensJohnson for excellent communication, efficiency, and compassionate service during a difficult time.","key_phrases":["Excellent communication","details were arranged quickly","difficult time much easier","very impressed with their customer service and efficiency"]},"ChdDSUhNMG9nS0VJQ0FnSURSdkxybzN3RRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURSa1BDR2d3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","scheduling","courtesy"],"entities":{"technicians":["Sonya"],"services":["funeral-arrangements","mortuary-services"],"problems":[]},"one_line_summary":"Sonya and the entire staff at ScrivensJohnson Mortuary provided compassionate, professional, and timely service during a difficult time.","key_phrases":["handled a difficult time with compassion and professionalism","Our wishes were easily conveyed and understood","Schedules were met","exactly who we needed to help us with this process"]},"ChZDSUhNMG9nS0VJQ0FnSUNSX19LNEx3EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNSeV9QUE5REAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Daryl"],"services":["funeral-services","cremation-services"],"problems":[]},"one_line_summary":"Customer highly praises owner Daryl and his wife for their compassion, professionalism, and smooth internet-based communication during a difficult time.","key_phrases":["absolute best","compassionate, professional, and helpful","handled all contacts via the internet","highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUNSZ1lmMGRBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURobUpLVEVREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","punctuality","scheduling"],"entities":{"technicians":["Johnson"],"services":["memorial-service"],"problems":[]},"one_line_summary":"Mr. Johnson ensured the memorial was prepared promptly and the deceased was handled with care.","key_phrases":["handled with care","Memorial fairly quickly","made sure everything was ready in time"]},"ChZDSUhNMG9nS0VJQ0FnSURoNk1yVmZ3EAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","communication","courtesy","responsiveness"],"entities":{"technicians":["Darrell","Sonya"],"services":["funeral-arrangements","bereavement-support"],"problems":[]},"one_line_summary":"The customer praises Darrell and Sonya for their incredible sincerity, attentiveness, and support during the loss of their mother.","key_phrases":["undivided attention they give each customer","sincerity and support made every step so much easier","didn't hesitate to answer questions","nothing short of incredible"]},"ChdDSUhNMG9nS0VJQ0FnSURCcDhDZzZ3RRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":["cremation","urn-selection"],"problems":[]},"one_line_summary":"Customer praised the professional service, accurate urn description, and early delivery of ashes.","key_phrases":["very professional service","Urn was exactly as described","received prior to the estimated date"]},"ChZDSUhNMG9nS0VJQ0FnSURCbWQyTkdBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the caring and friendly owners and says they would not go anywhere else.","key_phrases":["very caring","Great people to deal with","would not go anywhere else"]},"ChZDSUhNMG9nS0VJQ0FnSURCN0xqS1FnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy","responsiveness"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer found the staff to be attentive, professional, and helpful during their experience.","key_phrases":["very attentive","professional","helpful"]},"ChdDSUhNMG9nS0VJQ0FnSUNCOWEyanJRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":[],"services":["cremation","ashes-pickup"],"problems":["planning-funeral-arrangements-remotely-from-out-of-state"]},"one_line_summary":"Customer praises Scrivens for compassionate support and guidance while arranging her father's cremation from out of state.","key_phrases":["planning my father's arrangements from States away","owners took time to chat with me and give advice","Their time was kind to share","would recommend to anyone"]},"ChdDSUhNMG9nS0VJQ0FnSUQtNDR2cl93RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["funeral-arrangements"],"problems":["grief","loss-of-father","difficulty-making-arrangements"]},"one_line_summary":"ScrivensJohnson made arranging her father's funeral simple and easy during a difficult time of grief, with kind and professional service.","key_phrases":["very simple and easy","kind and professional","so hard to make decisions and grieve","taking care of arrangements for my father"]},"ChZDSUhNMG9nS0VJQ0FnSUQteEs2SEpnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["funeral-service"],"problems":[]},"one_line_summary":"Customer praises ScrivensJohnson staff for honoring her mother-in-law's last wishes with pride, respect, and compassion.","key_phrases":["honoring my mother in law last wishes with pride","being respectfully to the service we received","made process easy and with compassion"]},"ChdDSUhNMG9nS0VJQ0FnSUQtbElMSWpRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["mortuary-services"],"problems":[]},"one_line_summary":"Customer was highly impressed by the care and service received at ScrivensJohnson Mortuary & Crematorium.","key_phrases":["this place is awesome","so impressed on the care","care that I received"]},"ChdDSUhNMG9nS0VJQ0FnSUMtaHV1YXdBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["mortuary-services"],"problems":[]},"one_line_summary":"The reviewer praises ScrivensJohnson for handling her father's arrangements with dignity and grace.","key_phrases":["dignity and grace","handled my father"]},"ChZDSUhNMG9nS0VJQ0FnSUMteG9pTUNnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Darrell"],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer praises Darrell and his staff for handling arrangements with class, dignity, and compassion during a difficult time.","key_phrases":["positive experience","handled everything with class and dignity","helped us during a very difficult time","would not hesitate to recommend"]},"ChZDSUhNMG9nS0VJQ0FnSURld2FyWkN3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer found ScrivensJohnson Mortuary & Crematorium to be professional, courteous, and efficient.","key_phrases":["Professional","courteous","efficient"]},"ChdDSUhNMG9nS0VJQ0FnSUR1ZzktOXFBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Darrell"],"services":["funeral-arrangements","grief-support"],"problems":["navigating-funeral-process-during-time-of-severe-stress"]},"one_line_summary":"Darrell provided knowledgeable, above-and-beyond service that helped a grieving customer navigate the funeral process during an extremely stressful time.","key_phrases":["went above and beyond","guide us through the process","knowledgeable and gave us great advice","time of severe stress and pressure"]},"ChZDSUhNMG9nS0VJQ0FnSUR1b1lxQWZBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUN1MlByTndBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":[],"services":["cremation","memorial-keepsakes"],"problems":["uncertainty-about-handling-arrangements-during-time-of-loss"]},"one_line_summary":"Customer praises the staff's professionalism, comfort, and great communication, noting that outstanding service was maintained even two years later when ordering keepsakes.","key_phrases":["a blessing in my time of need","very professional and comforting","communication was great","still receive the same outstanding service"]},"ChZDSUhNMG9nS0VJQ0FnSURPc3F2ZUhnEAE":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"4-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURPc092eWt3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Sonya"],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer had an excellent experience with ScrivensJohnson, praising the professionalism of all staff, especially Sonya.","key_phrases":["experience was excellent","very professional and helpful","especially Sonya"]},"ChdDSUhNMG9nS0VJQ0FnSUNtOU5HQWl3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","responsiveness","courtesy"],"entities":{"technicians":["Johnson"],"services":["funeral-arrangements","paperwork-assistance"],"problems":[]},"one_line_summary":"Jessica praises the kindness and attentiveness of Mr. Johnson and his daughter throughout the entire funeral arrangement process.","key_phrases":["kinder, more caring family","held my hand through the entire process","answered any questions I had before I even needed to ask them","always so helpful when I would call"]},"ChdDSUhNMG9nS0VJQ0FnSUNhdnBUeTBnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["funeral-care","bereavement-services"],"problems":[]},"one_line_summary":"Customer highly recommends this family-owned mortuary for going above and beyond in caring for her late father during a difficult time.","key_phrases":["go above and beyond","wonderful, family owned","extremely thankful how they took care of my papa","definitely recommend them"]}},"faq":[{"question":"Is ScrivensJohnson Mortuary & Crematorium professional?","answer":"Based on 77 reviews mentioning professionalism & conduct, 97.4% report positive experiences. Customers frequently mention \"professional\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21STGVUTk9SMVZSZUZoQlMyUjBXbXhSWVdRd1IzYxAB","Ci9DQUlRQUNvZENodHljRjlvT2pKa09HOVlWbVkwUW1wWGJFOWFjbTR4U0RCVlVYYxAB","Ci9DQUlRQUNvZENodHljRjlvT2tSak5IWmhNME5LT1hCUFJWUjVOakF3U1dVM05tYxAB"]},{"question":"Is ScrivensJohnson Mortuary & Crematorium courteous and friendly?","answer":"Based on 66 reviews mentioning courtesy & friendliness, 97% report positive experiences. Customers frequently mention \"friendly\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21STGVUTk9SMVZSZUZoQlMyUjBXbXhSWVdRd1IzYxAB","Ci9DQUlRQUNvZENodHljRjlvT2pKa09HOVlWbVkwUW1wWGJFOWFjbTR4U0RCVlVYYxAB","Ci9DQUlRQUNvZENodHljRjlvT2tSak5IWmhNME5LT1hCUFJWUjVOakF3U1dVM05tYxAB"]},{"question":"Is ScrivensJohnson Mortuary & Crematorium good at communicating with customers?","answer":"Based on 35 reviews mentioning communication & updates, 94.3% report positive experiences. Customers frequently mention \"easy to work with\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21STGVUTk9SMVZSZUZoQlMyUjBXbXhSWVdRd1IzYxAB","Ci9DQUlRQUNvZENodHljRjlvT2tSak5IWmhNME5LT1hCUFJWUjVOakF3U1dVM05tYxAB","Ci9DQUlRQUNvZENodHljRjlvT21OaE5IcFJNemt4Y0hsak5FcFRkVzUwYTBOUlJWRRAB"]},{"question":"Is ScrivensJohnson Mortuary & Crematorium responsive and quick?","answer":"Based on 14 reviews mentioning responsiveness & speed, 100% report positive experiences. Customers frequently mention \"helpful\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2xwRVNVRm9UalpmYzJkYVdFTTFiblY1T0U4elgxRRAB","ChdDSUhNMG9nS0VJQ0FnSUR2enZId3RnRRAB","ChdDSUhNMG9nS0VJQ0FnSUN6aGFubmpBRRAB"]},{"question":"Does ScrivensJohnson Mortuary & Crematorium handle compassionate staff & care?","answer":"Compassionate Staff & Care appears in 62 of 101 reviews, 100% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2pKa09HOVlWbVkwUW1wWGJFOWFjbTR4U0RCVlVYYxAB","Ci9DQUlRQUNvZENodHljRjlvT21OaE5IcFJNemt4Y0hsak5FcFRkVzUwYTBOUlJWRRAB","Ci9DQUlRQUNvZENodHljRjlvT21KR1dqSTNjR2N5VkZoUVdXNWZjWE0zTjNSMlVtYxAB"]},{"question":"Does ScrivensJohnson Mortuary & Crematorium handle staff professionalism & courtesy?","answer":"Staff Professionalism & Courtesy appears in 35 of 101 reviews, 94.3% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21STGVUTk9SMVZSZUZoQlMyUjBXbXhSWVdRd1IzYxAB","Ci9DQUlRQUNvZENodHljRjlvT2pKa09HOVlWbVkwUW1wWGJFOWFjbTR4U0RCVlVYYxAB","Ci9DQUlRQUNvZENodHljRjlvT2tSak5IWmhNME5LT1hCUFJWUjVOakF3U1dVM05tYxAB"]},{"question":"Does ScrivensJohnson Mortuary & Crematorium handle funeral & memorial services?","answer":"Funeral & Memorial Services appears in 29 of 101 reviews, 100% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21Ob2FHeElZMmw0WkVJMGRXVlJXSEJqYWtOSE1rRRAB","Ci9DQUlRQUNvZENodHljRjlvT21OaE5IcFJNemt4Y0hsak5FcFRkVzUwYTBOUlJWRRAB","ChdDSUhNMG9nS0VJQ0FnTURvMHVXODlBRRAB"]},{"question":"Does ScrivensJohnson Mortuary & Crematorium handle grief & bereavement support?","answer":"Grief & Bereavement Support appears in 23 of 101 reviews, 95.7% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21STGVUTk9SMVZSZUZoQlMyUjBXbXhSWVdRd1IzYxAB","Ci9DQUlRQUNvZENodHljRjlvT2xwRVNVRm9UalpmYzJkYVdFTTFiblY1T0U4elgxRRAB","Ci9DQUlRQUNvZENodHljRjlvT2tWR1MySjJjMVJGTUZSc1VrSmFNVzg1V0hCcVptYxAB"]},{"question":"Does ScrivensJohnson Mortuary & Crematorium handle overall experience & satisfaction?","answer":"Overall Experience & Satisfaction appears in 16 of 101 reviews, 100% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21Ob2FHeElZMmw0WkVJMGRXVlJXSEJqYWtOSE1rRRAB","ChdDSUhNMG9nS0VJQ0FnSUNQb0pUT2l3RRAB","ChZDSUhNMG9nS0VJQ0FnSURuOUtmbEJREAE"]},{"question":"Does ScrivensJohnson Mortuary & Crematorium handle cremation services?","answer":"Cremation Services appears in 12 of 101 reviews, 83.3% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21STGVUTk9SMVZSZUZoQlMyUjBXbXhSWVdRd1IzYxAB","Ci9DQUlRQUNvZENodHljRjlvT2tSak5IWmhNME5LT1hCUFJWUjVOakF3U1dVM05tYxAB","Ci9DQUlRQUNvZENodHljRjlvT2pSMllYbEllR016YkdJMVoxTnNPVVptV0VJMGFXYxAB"]},{"question":"Does ScrivensJohnson Mortuary & Crematorium handle family-owned business?","answer":"Family-Owned Business appears in 11 of 101 reviews, 100% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2pKa09HOVlWbVkwUW1wWGJFOWFjbTR4U0RCVlVYYxAB","Ci9DQUlRQUNvZENodHljRjlvT21OaE5IcFJNemt4Y0hsak5FcFRkVzUwYTBOUlJWRRAB","Ci9DQUlRQUNvZENodHljRjlvT2xwRVNVRm9UalpmYzJkYVdFTTFiblY1T0U4elgxRRAB"]},{"question":"Does ScrivensJohnson Mortuary & Crematorium handle pricing & affordability?","answer":"Pricing & Affordability appears in 6 of 101 reviews, 100% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2pSMllYbEllR016YkdJMVoxTnNPVVptV0VJMGFXYxAB","ChZDSUhNMG9nS0VJQ0FnSUN2LWJMUUF3EAE","ChdDSUhNMG9nS0VJQ0FnSUN6dU9HcHF3RRAB"]},{"question":"Does ScrivensJohnson Mortuary & Crematorium handle process efficiency & communication?","answer":"Process Efficiency & Communication appears in 6 of 101 reviews, 100% of them positive.","evidence_review_ids":["ChdDSUhNMG9nS0VJQ0FnSUNYM29LUS1nRRAB","ChdDSUhNMG9nS0VJQ0FnSUN6aGFubmpBRRAB","ChZDSUhNMG9nS0VJQ0FnSUMxN2J2d1FBEAE"]},{"question":"Does ScrivensJohnson Mortuary & Crematorium handle remote & out-of-state coordination?","answer":"Remote & Out-of-State Coordination appears in 5 of 101 reviews, 100% of them positive.","evidence_review_ids":["ChZDSUhNMG9nS0VJQ0FnSURuOUtmbEJREAE","ChZDSUhNMG9nS0VJQ0FnSUNGeTllVURBEAE","ChZDSUhNMG9nS0VJQ0FnSUNwNmVPakt3EAE"]},{"question":"How are ScrivensJohnson Mortuary & Crematorium's funeral services reviews?","answer":"Funeral Services is mentioned in 34 reviews, with 100% positive sentiment.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21Ob2FHeElZMmw0WkVJMGRXVlJXSEJqYWtOSE1rRRAB","Ci9DQUlRQUNvZENodHljRjlvT2xwRVNVRm9UalpmYzJkYVdFTTFiblY1T0U4elgxRRAB","Ci9DQUlRQUNvZENodHljRjlvT2tWR1MySjJjMVJGTUZSc1VrSmFNVzg1V0hCcVptYxAB"]}],"summary":"ScrivensJohnson Mortuary & Crematorium in Tampa, FL is represented by 101 customer reviews spanning from August 2021 through March 2026, with an overall positive sentiment rate of 98% and a sentiment score of 0.88. The trend in recent reviews is noted as declining, which prospective customers may wish to keep in mind. Professionalism and conduct is the most frequently cited aspect, mentioned in 77 reviews with a 97.4% positive rate, followed closely by courtesy and friendliness, which appears in 66 reviews at a 97% positive rate. Communication and updates drew 35 mentions at 94.3% positive, while responsiveness and speed (14 mentions), punctuality (7 mentions), pricing and value (6 mentions), technical knowledge (4 mentions), scheduling ease (2 mentions), and cleanliness (1 mention) each registered 100% positive rates. Problem resolution and effectiveness, noted in 4 reviews, showed a 75% positive rate — the only aspect falling below the 70% threshold, though the small sample warrants cautious interpretation. Among specific services, funeral services received 34 mentions at 100% positive, funeral arrangements drew 10 mentions at 100% positive, cremation services (9 mentions) and mortuary services (7 mentions) were both rated 100% positive. General cremation was mentioned 14 times at an 85.7% positive rate, indicating a modest number of less satisfying experiences in that category. Compassionate staff and care was the dominant topic across 62 reviews at 100% positive, followed by staff professionalism and courtesy in 35 reviews at 94.3% positive, and funeral and memorial services across 29 reviews at 100% positive. Grief and bereavement support was noted in 23 reviews at 95.7% positive, and the family-owned business identity was specifically highlighted in 11 reviews, all positive. Remote and out-of-state coordination was mentioned in 5 reviews at 100% positive, suggesting the business has handled logistical challenges for distant families. Staff members mentioned by name include Sonya (7 mentions, 5-star average), Johnson (5 mentions, 5-star average), and Darrell (5 mentions, 5-star average), each receiving uniformly high ratings from reviewers.","pull_quote":"Across 101 reviews from 2021–2026, ScrivensJohnson Mortuary earns a 98% positive rating, with compassionate staff cited in 62 reviews and funeral services rated 100% positive across 34 mentions."}